Effective Product Demonstration
TGS-2021006710
What's In It For Me
This course emphasizes the importance of performing effective product demonstrations based on the types of information about the products and services to be presented in retail industry. Learners become effective in performing product demonstrations when they apply competently the different methods of demonstration while probing for customer’s requirements using effective communication skills.
Course Overview
WSQ Course | Up to 70% Course Funding
Eligible for Claim Period: 16 Jul 2021 – 15 Jul 2027
Training provider: SOQ International Academy Pte. Ltd. (201723514D)
Training Type
Part time
Who Should Attend
This course is designed for anyone who wants to build strong skills in effective product demonstration and customer engagement within the retail industry. It is ideal for:
✔️Retail Sales Associates – Individuals who want to improve their ability to present, explain, and demonstrate retail products confidently.
✔️Store Promoters & Brand Ambassadors – Those who conduct live product demos and wish to enhance their presentation and communication techniques.
✔️Retail Supervisors or Team Leaders – Professionals seeking to train and guide their teams in delivering engaging customer experiences.
✔️Customer Service Staff – Anyone working in retail who wants to understand customer needs better and build stronger connections through effective product demonstrations.
✔️Career Switchers & New Entrants – People looking to enter the retail industry and develop practical, customer-focused product advisory skills.
✔️Open to all learners — with or without prior retail experience.
Course Duration
2 Days | 16 Hours
Course Outline
✔️Learn practical product demonstration and customer engagement techniques
✔️Hands-On Practice & Live Demonstration
✔️Build Sales & Communication Confidence
✔️Learn From Industry Experts
✔️Career-Ready Skills for Retail Success
Certification Obtained and Conferred by
Singapore Workforce Skills Qualifications (WSQ)
The Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. As a continuing education and training (CET) system, WSQ supports the SkillsFuture movement to:
- Promote recognition of skills and competencies to facilitate progression, mastery and mobility;
- Promote holistic development of the workforce through technical and generic skills and competencies;
- Support economic development by professionalising skills and competencies to drive industry transformation, productivity and innovation efforts; and
- Encourage lifelong learning.
Quality Assurance
WSQ is underpinned by a strong quality assurance framework. From developing competency standards, to accrediting training providers to awarding WSQ qualifications, stringent criteria are applied to ensure best standards and delivery. A structured and efficient system has been established to help build a strong training infrastructure that supports Singapore's workforce development.
Course Objectives
The course will enable learners to competently qualify customers’ needs using appropriate questioning techniques, presenting the benefits of relevant products’ features that meet these needs, information on competitors’ products and services etc. With competencies in handling customers’ queries and feedback on products and services, learners are able to identify buying signals, apply selling strategies to close sale of products and services with customers, advise customers of any follow-up actions needed etc
Course Learning Outcome
✔️LO1: Leaners will be able to describe the preparation for products demonstrations according to organisational procedures
✔️LO2: Learners will be able to prepare for product demonstrations according to organisational procedures
✔️LO3: Learners will be able to apply effective communication skills to identify customers’ requirements
✔️LO4: Learners will be able to apply the methods of demonstration to present and demonstrate effectively the products and services to customers
Role Play & Demonstration
Korean Lymph Guasha with Essential Oil
Pre-requisites
✔️Course completion requirements: Fulfill at least 75% attendance and pass assessments
✔️Aged 21 years and above.
✔️Education level of at least Workplace Literacy and Numeracy (WPLN) Level 3 or its equivalent.
✔️SOQ shall counsel and advise applicants without meeting the education, literacy and numeracy requirement that they may not be able to comprehend the content, keep up pace of training and/or cope with assessment conducted. Where necessary, unsuitable applicants will be discouraged from enrolling in the programme.
Medium of Instruction & Trainer
The course will be conducted in English and Mandarin.
Presentation slides will be provided in bilingual format, while assessments will be administered in English.
Funding Information
- SkillsFuture Funding (Baseline) - Singapore Citizen 21-39/ Singapore PR/ LTVP+
- Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40
- Skillsfuture Enhanced Training Support for SMEs
- Corporate Absentee Payroll (AP)
- SkillsFuture Credit (SFC)
- SkillsFuture Enterprise Credit (SFEC)
- Union Training Assistance Programme (UTAP)
Please check under "Pricing“ tab for details
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | No GST | |
| Course Fee | $500.00 | |
| Individual Pricing (Fee payable to Training Provider) | No GST | |
| SkillsFuture Funding (Baseline) - Singapore Citizen 21-39 / Singapore PR / LTVP+ | $250.00 | |
| Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40 | $150.00 | |
| Corporate Pricing (Fee payable to Training Provider) | ||
| Non-SME | No GST | |
| Non-SME | $250.00 | |
| SME | No GST | |
| Skillsfuture Enhanced Training Support for SMEs - Singapore Citizen/ Singapore PR | $150.00 | |
Please note that prices are subjected to change.
