Deliver Service Excellence in Customer Experience
TGS-2022014404
What's In It For Me
This course equips learners with effective communication skills to deliver quality service across diverse customer interactions. Participants will learn how to clarify information, respond appropriately, and adapt communication styles to different social and cultural backgrounds. Through practical scenarios and roleplays, learners gain the confidence to apply verbal and non-verbal communication that builds trust, enhances customer satisfaction, and drives positive results in the workplace.
Course Overview
WSQ Course | Up to 70% Course Funding
Eligible for Claim Period: 04 Jul 2022 - 03 Jul 2026
Training provider: SOQ International Academy Pte. Ltd. (201723514D)
Training Type
Part Time
Who Should Attend
This course is designed for individuals who work or aspire to work in customer-facing roles within the beauty, wellness, and retail industries. It is ideal for those who want to:
✔️Develop strong customer service and communication skills to deliver exceptional experiences.
✔️Understand how to identify and meet diverse customer needs and expectations.
✔️Enhance their professional image and service confidence at the workplace.
✔️Learn how to handle customer feedback tactfully and turn challenges into opportunities.
✔️Strengthen service quality and professionalism to represent their organisation effectively.
✔️Suitable for all learners — with or without prior customer service experience.
Course Duration
2 Days | 15 Hours
Course Outline
✔️Identify types of customers and their expectations
✔️Recognise the impact of one’s professional image on the organisation
✔️Communicate effectively with customers and demonstrate the qualities and characteristics of a service professional
✔️Create a positive customer experience with Professional Day & Night Make Up
✔️Master the art of exceptional customer service.
✔️Strengthen communication and emotional intelligence.
✔️Enhance professional image and workplace confidence.
✔️Gain practical experience through real-world roleplays.
✔️Build career-ready skills for the service industry.
✔️Learn from industry experts with hands-on experience.
Certification Obtained and Conferred by
Singapore Workforce Skills Qualifications (WSQ)
The Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. As a continuing education and training (CET) system, WSQ supports the SkillsFuture movement to:
- Promote recognition of skills and competencies to facilitate progression, mastery and mobility;
- Promote holistic development of the workforce through technical and generic skills and competencies;
- Support economic development by professionalising skills and competencies to drive industry transformation, productivity and innovation efforts; and
- Encourage lifelong learning.
Quality Assurance
WSQ is underpinned by a strong quality assurance framework. From developing competency standards, to accrediting training providers to awarding WSQ qualifications, stringent criteria are applied to ensure best standards and delivery. A structured and efficient system has been established to help build a strong training infrastructure that supports Singapore's workforce development.
Course Objectives
The course will enable learners to competently deliver service excellence based on customers’ needs and expectations to enhance the latter’s buying experience.With competencies in escalating feedback in a timely and constructive manner, learners are able to meet the customer’s requirements and expectations with tact and diplomacy, turning complaints into compliments etc.
Course Learning Outcome
✔️LO1 : Learners are able to recognise the diverse range of customers and their needs and expectations
✔️LO2: Learners are able to recognise the impact of one’s professional image and persona on the organisation
✔️LO3: Learners are able to apply effective communication skills when interacting with customers
✔️LO4: Learners are able to demonstrate the qualities and characteristics of a service professional
✔️LO5: Learners are able to create a positive customer experience by offering customised and personalised service
✔️LO6: Escalate feedback on areas of improvement to enhance the customer experience
Role Play & Demonstration (Choose 1)
Service Excellence in Professional Make Up OR Service Excellence in Beauty Services (Japan Face Lifting)
Pre-requisites
✔️Course completion requirements: Fulfill at least 75% attendance and pass assessments
✔️Aged 21 years and above.
✔️Education level of at least Workplace Literacy and Numeracy (WPLN) Level 3 or its equivalent.
✔️SOQ shall counsel and advise applicants without meeting the education, literacy and numeracy requirement that they may not be able to comprehend the content, keep up pace of training and/or cope with assessment conducted. Where necessary, unsuitable applicants will be discouraged from enrolling in the programme.
Medium of Instruction & Trainer
The course will be conducted in English and Mandarin.
Presentation slides will be provided in bilingual format, while assessments will be administered in English.
Funding Information
- SkillsFuture Funding (Baseline) - Singapore Citizen 21-39/ Singapore PR/ LTVP+
- Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40
- Skillsfuture Enhanced Training Support for SMEs
- Corporate Absentee Payroll (AP)
- SkillsFuture Credit (SFC)
- SkillsFuture Enterprise Credit (SFEC)
- Union Training Assistance Programme (UTAP)
Please check under "Pricing“ tab for details
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | No GST | |
| Course Fee | $450.00 | |
| Individual Pricing (Fee payable to Training Provider) | No GST | |
| Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40 | $135.00 | |
| SkillsFuture Funding (Baseline) - Singapore Citizen 21-39 / Singapore PR / LTVP+ | $225.00 | |
| Corporate Pricing (Fee payable to Training Provider) | ||
| Non-SME | No GST | |
| Non-SME | $225.00 | |
| SME | No GST | |
| Skillsfuture Enhanced Training Support for SMEs - Singapore Citizen/ Singapore PR | $135.00 | |
Please note that prices are subjected to change.
