This course emphasizes the importance of delivering service excellence based on the diverse range of customers and their corresponding needs and expectations. Learners become effective in delivering quality customer service when they apply competently the different methods to exceed customer expectations and escalate feedback for improvement while probing for customer’s requirements using effective communication skills.
The course is designed to include all essential skills and competencies in this area of expertise. SOQ incorporates practical learning including demonstration and hands-on practice with focus of enabling learners competently demonstrate the competencies in the workplace within the beauty & wellness environment.
WSQ Course | Up to 70% Course Funding
Eligible for Claim Period: 04 Jul 2022 - 03 Jul 2026
Training provider: SOQ International Academy Pte. Ltd. (201723514D)
Part time (2 Days)
2 Days
15 Hours
Day 1: 9.30am - 6.30pm
Day 2: 9.30am - 5.30pm
1. Identify types of customers and their expectations
2. Recognise the impact of one’s professional image on the organisation
3. Communicate effectively with customers and demonstrate the qualities and characteristics of a service professional
4. Create a positive customer experience
5. Application of Japan Face Lifting (Role Play)
1. 了解客户类型与需求
2. 个人的专业形象对组织的影响
3. 与客户有效沟通与展示服务专业的素质和特点
4. 创造良好的的客户体验
5. 日式徒手精雕理论与操作（实战操作）
Singapore Workforce Skills Qualifications (WSQ)
The Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. As a continuing education and training (CET) system, WSQ supports the SkillsFuture movement to:
Quality Assurance
WSQ is underpinned by a strong quality assurance framework. From developing competency standards, to accrediting training providers to awarding WSQ qualifications, stringent criteria are applied to ensure best standards and delivery. A structured and efficient system has been established to help build a strong training infrastructure that supports Singapore's workforce development.
The course will enable learners to competently deliver service excellence based on customers’ needs and expectations to enhance the latter’s buying experience.
With competencies in escalating feedback in a timely and constructive manner, learners are able to meet the customer’s requirements and expectations with tact and diplomacy, turning complaints into compliments etc.
LO1 : Learners are able to recognise the diverse range of customers and their needs and expectations
LO2: Learners are able to recognise the impact of one’s professional image and persona on the organisation
LO3: Learners are able to apply effective communication skills when interacting with customers
LO4: Learners are able to demonstrate the qualities and characteristics of a service professional
LO5: Learners are able to create a positive customer experience by offering customised and personalised service
LO6: Escalate feedback on areas of improvement to enhance the customer experience
Cognitive Level (Low to Mid):
Affective Level (Mid to High):
Sociality Level (Low to Mid):
English/ Mandarin
Please check under "Pricing“ tab for details
or contact us at 6996 3383 to check your funding eligibility
Attendance requirement: min 75% attendance
Course completion requirements: Fulfill at least 75% min attendance and pass assessments - competent (Refer to mode of assessment for details)
| Course Fee Payable | ||
|---|---|---|
| Original Fee | No GST | |
| Course Fee | $450.00 | |
| Individual Pricing (Fee payable to Training Provider) | No GST | |
| Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40 | $135.00 | |
| SkillsFuture Funding (Baseline) - Singapore Citizen 21-39 / Singapore PR / LTVP+ | $225.00 | |
| Corporate Pricing (Fee payable to Training Provider) | ||
| Non-SME | No GST | |
| Non-SME | $225.00 | |
| SME | No GST | |
| Skillsfuture Enhanced Training Support for SMEs - Singapore Citizen/ Singapore PR | $135.00 | |
