The course will enable learners to competently apply effective communication skills to clarify and respond to information received.

• Learners will be able to perform tasks based on information received
• Learners will be able to respond according to social and cultural backgrounds of customers.
• Learners will be able to communicate effectively when performing activities to clarify and respond accordingly

With competencies in effective communication skills to create positive results, learners are able to apply appropriate verbal and non-verbal communication to respond to that will take into consideration of their cultural and social information etc.

WSQ Course | Up to 70% Course Funding

Eligible for Claim Period: 04 Jul 2022 - 03 Jul 2026

Training provider: SOQ International Academy Pte. Ltd. (201723514D)

Part time (1 Day)

• Written Assessment
• Roleplay Assessment

• New entrants seeking to switch into the beauty care industry and gain the competencies in conducting effective product advisory to customers
• Beauticians, skin care consultants and sub-health care therapists
• Beauty care product consultants and advisors
• If you wish to learn how to maintain your personal beauty & wellness conditions

1 Day

8 Hours (9.30am - 6.30pm)

1. Perform tasks based on information received
2. Respond according to social and cultural backgrounds of customers
3. Communicate effectively when performing activities to clarify and respond accordingly
4. Techniques for effective communiocation (Role Play), Choose 1:

1. Effective Communication with Meridian Care (Head & Shoulder)

• Introduction to Head & Shoulder Meridian Alignment
• Importance of communication in therapeutic practices.
• Key points to address when introducing the treatment to clients.
• Effective questioning & listening skills
• Practical activity: Role-playing consultation scenarios.
• Providing aftercare advice

2. Effective Communication with Lash Care (Keratin Lash Lift)

• Introduction to Lash Care Alignment
• Importance of communication in practices.
• Key points to address when introducing the treatment to clients.
• Effective questioning & listening skills
• Practical activity: Role-playing consultation scenarios.
• Providing aftercare advice

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1. 与头肩经络护理相关的有效沟通

• 头肩经络护理简介
• 头肩经络护理的基础知识
• 沟通在疗愈实践中的重要性
• 向客户介绍护理时需要重点关注的内容
• 有效提问与倾听技巧
• 实践活动：角色扮演咨询情景
• 提供护理后建议

2. 与睫毛护理相关的有效沟通（角蛋白睫毛提升）

• 角蛋白睫毛护理简介
• 睫毛护理及角蛋白睫毛提升的基础知识
• 沟通在护理实践中的重要性
• 向客户介绍护理时需要重点关注的内容
• 有效提问与倾听技巧
• 实践活动：角色扮演咨询情景
• 通过模拟咨询场景练习沟通技巧
• 提供护理后建议

Singapore Workforce Skills Qualifications (WSQ)

The Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. As a continuing education and training (CET) system, WSQ supports the SkillsFuture movement to:

• Promote recognition of skills and competencies to facilitate progression, mastery and mobility;
• Promote holistic development of the workforce through technical and generic skills and competencies;
• Support economic development by professionalising skills and competencies to drive industry transformation, productivity and innovation efforts; and
• Encourage lifelong learning.

Quality Assurance

WSQ is underpinned by a strong quality assurance framework. From developing competency standards, to accrediting training providers to awarding WSQ qualifications, stringent criteria are applied to ensure best standards and delivery. A structured and efficient system has been established to help build a strong training infrastructure that supports Singapore's workforce development.