Effective Communication for Quality Service Delivery
TGS-2022014405
What's In It For Me
This course equips learners with effective communication skills to deliver quality service across diverse customer interactions. Participants will learn how to clarify information, respond appropriately, and adapt communication styles to different social and cultural backgrounds. Through practical scenarios and roleplays, learners gain the confidence to apply verbal and non-verbal communication that builds trust, enhances customer satisfaction, and drives positive results in the workplace.
Course Overview
WSQ Course | Up to 70% Course Funding
Eligible for Claim Period: 04 Jul 2022 - 03 Jul 2026
Training provider: SOQ International Academy Pte. Ltd. (201723514D)
Training Type
Part Time
Who Should Attend
This course is suitable for individuals working or aspiring to work in customer-facing roles within retail, beauty, wellness, hospitality, or service industries. It’s ideal for those who wish to:
✔️Improve communication and interpersonal skills at work.
✔️Learn how to handle customers from diverse social and cultural backgrounds.
✔️Build confidence in delivering quality service through effective communication.
✔️Enhance teamwork and workplace professionalism.
Course Duration
1 Day | 8 Hours
Course Outline
✔️Perform tasks based on information received
✔️Respond according to social and cultural backgrounds of customers
✔️Communicate effectively when performing activities to clarify and respond accordingly
✔️Build Real Communication Confidence
✔️Improve Cross-Cultural Understanding
✔️Enhance Customer Satisfaction
✔️Hands-On Practice & Roleplay
✔️Boost Career & Workplace Performance
✔️Learn from Industry Professionals
Certification Obtained and Conferred by
Singapore Workforce Skills Qualifications (WSQ)
The Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. As a continuing education and training (CET) system, WSQ supports the SkillsFuture movement to:
- Promote recognition of skills and competencies to facilitate progression, mastery and mobility;
- Promote holistic development of the workforce through technical and generic skills and competencies;
- Support economic development by professionalising skills and competencies to drive industry transformation, productivity and innovation efforts; and
- Encourage lifelong learning.
Quality Assurance
WSQ is underpinned by a strong quality assurance framework. From developing competency standards, to accrediting training providers to awarding WSQ qualifications, stringent criteria are applied to ensure best standards and delivery. A structured and efficient system has been established to help build a strong training infrastructure that supports Singapore's workforce development.
Course Objectives
Our course focuses on effective communication skills from being knowledgeable in verbal and non-verbal communications to ability to perform activities to create positive results. The course has been designed to cover all the necessary skills in this area of expertise. We incorporate demonstrations and hands-on practice to enable our target learners to gain knowledge and to apply effectively at work.
Course Learning Outcome
✔️LO1 Learners will be able to perform tasks based on information received
✔️LO2 Learners will be able to respond according to social and cultural backgrounds of customers.
✔️LO3 Learners will be able to communicate effectively when performing activities to clarify and respond accordingly
Role Play & Demonstration (Choose 1)
✔️Effective Communication with Confident Visual & Etiquette OR
✔️Effective Communication with Perfume Artistry
Pre-requisites
✔️Course completion requirements: Fulfill at least 75% attendance and pass assessments
✔️Aged 21 years and above.
✔️Education level of at least Workplace Literacy and Numeracy (WPLN) Level 3 or its equivalent.
✔️SOQ shall counsel and advise applicants without meeting the education, literacy and numeracy requirement that they may not be able to comprehend the content, keep up pace of training and/or cope with assessment conducted. Where necessary, unsuitable applicants will be discouraged from enrolling in the programme.
Medium of Instruction & Trainer
The course will be conducted in English and Mandarin.
Presentation slides will be provided in bilingual format, while assessments will be administered in English.
Funding Information
- SkillsFuture Funding (Baseline) - Singapore Citizen 21-39/ Singapore PR/ LTVP+
- Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40
- Skillsfuture Enhanced Training Support for SMEs
- Corporate Absentee Payroll (AP)
- SkillsFuture Credit (SFC)
- SkillsFuture Enterprise Credit (SFEC)
- Union Training Assistance Programme (UTAP)
Please check under "Pricing“ tab for details
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | No GST | |
| Course Fee | $280.00 | |
| Individual Pricing (Fee payable to Training Provider) | No GST | |
| Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40 | $84.00 | |
| SkillsFuture Funding (Baseline) - Singapore Citizen 21-39 / Singapore PR / LTVP+ | $140.00 | |
| Corporate Pricing (Fee payable to Training Provider) | ||
| Non-SME | No GST | |
| Non-SME | $140.00 | |
| SME | No GST | |
| Skillsfuture Enhanced Training Support for SMEs - Singapore Citizen/ Singapore PR | $84.00 | |
Please note that prices are subjected to change.
