Effective Communication for Quality Service Delivery

TGS-2022014405

What's In It For Me

The course will enable learners to competently apply effective communication skills to clarify and respond to information received.

  • Learners will be able to perform tasks based on information received
  • Learners will be able to respond according to social and cultural backgrounds of customers.
  • Learners will be able to communicate effectively when performing activities to clarify and respond accordingly


With competencies in effective communication skills to create positive results, learners are able to apply appropriate verbal and non-verbal communication to respond to that will take into consideration of their cultural and social information etc.

Course Overview

WSQ Course | Up to 70% Course Funding


Eligible for Claim Period: 04 Jul 2022 - 03 Jul 2026

Training provider: SOQ International Academy Pte. Ltd. (201723514D)



Training Type

Part time (1 Day)


Mode of Assessment
  • Written Assessment
  • Roleplay Assessment



Who Should Attend
  • New entrants seeking to switch into the beauty care industry and gain the competencies in conducting effective product advisory to customers
  • Beauticians, skin care consultants and sub-health care therapists
  • Beauty care product consultants and advisors
  • If you wish to learn how to maintain your personal beauty & wellness conditions



Course Duration

1 Day


Total Training Duration (Hour)

8 Hours (9.30am - 6.30pm)


Course Outline
  1. Perform tasks based on information received
  2. Respond according to social and cultural backgrounds of customers
  3. Communicate effectively when performing activities to clarify and respond accordingly


  1. 根据接收到的信息执行任务
  2. 根据客户的社会和文化背景，做出相应的回应。
  3. 在执行活动时有效沟通，澄清疑虑并作出适当回应
  4. 使用健康头部肩颈作为案例，为客户诊断与沟通
  • 健康头部肩颈好处，禁忌症与护理前后指南
  • 经络与穴位反射区
  • 健康头部肩颈步骤与技能展示

Certification Obtained and Conferred by

Singapore Workforce Skills Qualifications (WSQ)

The Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. As a continuing education and training (CET) system, WSQ supports the SkillsFuture movement to:

  • Promote recognition of skills and competencies to facilitate progression, mastery and mobility;
  • Promote holistic development of the workforce through technical and generic skills and competencies;
  • Support economic development by professionalising skills and competencies to drive industry transformation, productivity and innovation efforts; and
  • Encourage lifelong learning.


Quality Assurance

WSQ is underpinned by a strong quality assurance framework. From developing competency standards, to accrediting training providers to awarding WSQ qualifications, stringent criteria are applied to ensure best standards and delivery. A structured and efficient system has been established to help build a strong training infrastructure that supports Singapore's workforce development.


Course Objectives

Our course focuses on effective communication skills from being knowledgeable in verbal and non-verbal communications to ability to perform activities to create positive results. The course has been designed to cover all the necessary skills in this area of expertise. We incorporate demonstrations and hands-on practice to enable our target learners to gain knowledge and to apply effectively at work.


Course Learning Outcome
  • LO1 Learners will be able to perform tasks based on information received
  • LO2 Learners will be able to respond according to social and cultural backgrounds of customers.
  • LO3 Learners will be able to communicate effectively when performing activities to clarify and respond accordingly

Pre-requisites
  • Aged 21 years and above.
  • Minimum 1 to 2 years of work experience in beauty and personal care industry.
  • Possess some knowledge about beauty and personal care products such as cosmetics, skin care and beauty and personal treatments.
  • Education level of at least Workplace Literacy and Numeracy (WPLN) Level 3 or its equivalent.
  • SOQ shall counsel and advise applicants without meeting the education, literacy and numeracy requirement that they may not be able to comprehend the content, keep up pace of training and/or cope with assessment conducted. Where necessary, unsuitable applicants will be discouraged from enrolling in the programme.


Cognitive Level (Low to Mid):

  • Participants possess at least primary education or its equivalent
  • Basic command of English language and able to converse in English and/or Chinese language


Affective Level (Mid to High):

  • Employer-sponsored individuals who are self-motivated to hone their skills and competencies in the beauty and wellness industry
  • Employer-sponsored individuals who possess strong interests in grooming their professional career in the beauty and wellness industry


Sociality Level (Low to Mid):

  • Some experience in working and collaborating in team environment
  • Relevant experience in interacting with customer



Medium of Instruction & Trainer

English/ Mandarin


Funding Information
  • SkillsFuture Funding (Baseline) - Singapore Citizen 21-39/ Singapore PR/ LTVP+
  • Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40
  • Skillsfuture Enhanced Training Support for SMEs
  • Corporate Absentee Payroll (AP)
  • SkillsFuture Credit (SFC)
  • SkillsFuture Enterprise Credit (SFEC)
  • Union Training Assistance Programme (UTAP)


Please check under "Pricing“ tab for details

or contact us at 6996 3383 to check your funding eligibility 


Additional Notes

Attendance requirement: min 75% attendance

Course completion requirements: Fulfill at least 75% min attendance and pass assessments - competent (Refer to mode of assessment for details)


Price
Course Fee Payable
Original Fee No GST
Course Fee $280.00
Individual Pricing (Fee payable to Training Provider) No GST
Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40 $84.00
SkillsFuture Funding (Baseline) - Singapore Citizen 21-39 / Singapore PR / LTVP+ $140.00
Corporate Pricing (Fee payable to Training Provider)
Non-SME No GST
Non-SME $140.00
SME No GST
Skillsfuture Enhanced Training Support for SMEs - Singapore Citizen/ Singapore PR $84.00

Please note that prices are subject to change.
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Keyword Tags
Body Care Development Lifelong Learning SkillsFuture Credit WSQ Course